We were short 3 packages of list style reading records. How should I go about sending in a claim for them?

And I did find out that Highsmith ships UPS freight on large orders, such as for the state, but it might be a better option to ask for UPS ground for some of the shipping points since we don't have loading docks. The truck drivers are only responsible for getting the boxes to the tailgate of their truck--after that it's up to us. If we go UPS ground, they deliver the boxes just like they do every day. We'll have to remember this when we order next spring so we can ask for this on our order.

Carol Barta

North Central Kansas Libraries System